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The Dos and Don’ts of Providing References

Choosing the Best Colleagues for Your Job Application

When you鈥檙e applying for a job, you鈥檒l likely be asked to provide references who can attest to your skills, worth ethic and integrity. What these people reveal about you 鈥 both in terms of what they do and don鈥檛 say 鈥斺痗an make a difference in whether you鈥檒l be hired. So it鈥檚 extremely important that you choose wisely when deciding who to use as a reference. Before providing that all-important contact information on your next job application, be sure to keep these tips in mind:

Find colleagues you can trust.

Ensure that your references are not only professional colleagues 鈥 previous co-workers, supervisors and clients 鈥 but that you鈥檝e also worked closely with those people, and you are completely confident they will provide solid, detailed and positive referrals. For example, 鈥淚f your previous work environment was toxic for any reason, providing someone [at that job] as a reference can backfire on the candidate,鈥 said Patricia Figueroa, owner of , a career coaching business. If you aren鈥檛 sure that a recent supervisor will say only positive things, it鈥檚 better to go back further in your work history to an older job and reach out to a someone from a work environment that was less fraught.

Pay attention to titles.

Providing references that are higher up in the hierarchy of a company should be a top goal, says Watts. 鈥淲hen I was in graduate school and applying for jobs, I intentionally reached out to the Vice President of Student Affairs and the Director of Greek Life,鈥 she said. 鈥淚 picked people based on their titles, people I had a relationship with, to help give me credibility.鈥 That also means that it鈥檚 important to start building your relationships with higher-ups 鈥 or roles you one day aspire to assume 鈥攕o that you can call on them as a reference when the time comes.

Give your references a heads up.

It鈥檚 common courtesy to let your references know that they will likely be called, but it also allows the reference a chance to be better prepared, and to avoid giving a bland or non-specific response. Career consultant suggests reaching out to references at least two to four weeks in advance, if possible, and asking if it鈥檚 okay for you to use them as a reference in your job search. Advise them of the position you鈥檙e applying for and give a bit of background on why you鈥檙e interested in the role and what skills you would like them to emphasize. That will allow them to better craft their responses in a way that will be most helpful.听

Always be prepared.

Although you don鈥檛 need to state that references are available upon request in a cover letter (Watts says this is an outdated practice), Figueroa suggests keeping an updated list of references on-hand, so you can provide them immediately when asked. This includes ensuring you have your references鈥 current contact information 鈥 including phone number, email address, current company and job title. (Be sure to touch base with your references from time to time so you鈥檝e got their latest info and that you remind top of mind for them.)

Remember to follow up.

Whether you get the new job or not, it鈥檚 important to follow up with your references, says A-J Aronstein, dean of , a program that provides career and professional advising resources for students and alumnae of Barnard College. 鈥淪end a thank you note to all of your references, and let them know what happened with the job,鈥 he said. That will make it easier for you to ask a reference to vouch for you for a future opportunity.

Avoid 鈥渓ukewarm鈥 references.

Even if you鈥檙e struggling to come up with three professional references 鈥 if you鈥檙e in the beginning of your career, for example 鈥 it鈥檚 best to avoid offering up references that you don鈥檛 feel will give you a 100 percent positive referral. Instead, 鈥渇eel free to provide previous college professors and classmates that you worked on projects with as referrals, if they can still speak to your area of expertise,鈥 said Figueroa.听

Never misrepresent.

Lying on any portion of a job application is a big no-no, including the reference section. 鈥淚f you are having issues coming up with a supervisory reference 鈥 let鈥檚 say because the previous work environment was toxic 鈥 resist the urge to ask a co-worker or friend to misrepresent their role,鈥 said Figueroa. 鈥淚nstead, try to find an additional co-worker or client who you can use as a reference. If you can鈥檛 do that, if you鈥檝e ever volunteered for an organization, reach out to someone at that organization to provide a referral.鈥

Providing references is the best way for employers to get more insight into your work ethic, expertise and personality. But be aware that, no matter what names you offer up, hiring managers may informally reach out others 鈥 even if you don鈥檛 provide their names. It鈥檚 common for employers to look on LinkedIn to find common connections so they can get an unvarnished review.听 That鈥檚 why it鈥檚 important to consider every colleague a potential reference 鈥 and to do your best to make sure they would refer you in a positive way.

鈥 Cheryl Lock